9i999 Terms and Conditions

1. General Provisions

9i999 is an online entertainment platform that provides casino games, sports betting and other gaming services for players in Bangladesh. These Terms constitute a legal agreement between 9i999 and its users ("you" or "member").

By using the 9i999 platform you acknowledge that you have fully read, understood and agreed to comply with these Terms. These Terms must be read together with our Privacy Policy and Responsible Gaming Policy.

9i999 reserves the right to modify these Terms at any time. For significant changes we will send a notice to the registered email address or display a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

2. Eligibility and Age Requirements

The following conditions must be met to become a member of and use the 9i999 platform:

• You must be 21 years of age or older. Only those aged 21 and above may register and participate on this platform.
• You may hold only one account in your own name. Creating multiple accounts is strictly prohibited.
• It is your own responsibility to verify whether online gaming is lawful in the region where you reside.
• Operating an account on behalf of or as a representative of another person is prohibited.
• Citizens or residents of prohibited countries or regions may not use 9i999.

Keeping minors away from gambling is one of 9i999's primary responsibilities. We take strict measures to verify age, and the account of anyone who provides false information will be closed immediately.

3. Account Registration

When registering on 9i999 you must provide accurate, complete and up-to-date information. Providing false or misleading information may result in account cancellation.

Information required for registration:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Active mobile number and email address
• Preferred payment method details

Account security:

It is your responsibility to keep your account password confidential. You will be responsible for any activity carried out through your account. If you suspect unauthorized access, notify our support team immediately.

Each person may hold only one account. If multiple members of the same household wish to open separate accounts using different devices and payment methods, please inform our support team in advance.

4. Account Verification

9i999 follows a KYC (Know Your Customer) process to ensure safe and transparent service. Where required, we may request the following documents:

• A clear photo of your National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method used

We may place withdrawals on hold until the verification process is complete. Verification is generally completed within 24 to 72 hours of document submission. 9i999 reserves the right to request additional proof if any doubt arises regarding the authenticity of submitted documents.

5. Deposits and Withdrawals

Deposit terms and conditions:

• Deposited funds must come from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and any such transactions will be cancelled immediately.
• Each payment method may have its own processing time and limits.
• Deposits via cryptocurrency or any other unauthorized method are not accepted.

Withdrawal terms and conditions:

• Withdrawal requests may only be made from fully verified accounts.
• Withdrawals may be restricted until the applicable wagering requirements on bonus funds have been met.
• In cases of suspicious transactions, withdrawals may be temporarily placed on hold for additional verification.
• Withdrawals must be made using the same method used for the deposit (where applicable).
• 9i999 reserves the right to seize all transactions if evidence of financial fraud or illegal activity is found.

6. Bonuses and Promotions

General terms and conditions for using bonuses:

• Each bonus has its own validity period, wagering requirements and conditions of use — which will be clearly stated alongside the bonus offer.
• To withdraw winnings earned from a bonus, the applicable wagering requirements must be completed.
• A user may take advantage of a bonus offer only once.
• If bonus offers are abused using multiple accounts, all associated accounts and funds will be forfeited.
• It is your responsibility to read the full terms and conditions of an offer before claiming a bonus.
• 9i999 reserves the right to modify or withdraw any bonus offer.
• Separate terms and conditions apply to affiliate or referral bonuses.

VIP Program:

9i999's VIP program has four tiers. Regularly active players can advance to higher tiers step by step:

• Bronze: up to 0.4% cashback per week
• Silver: up to 0.8% cashback per week
• Gold: up to 1.1% cashback per week
• Platinum: up to 1.5% cashback per week

VIP benefits may change at any time at 9i999's discretion. Cashback is paid each week at a set time.

7. Prohibited Activities

The following activities are strictly prohibited on the 9i999 platform. Violations may result in account cancellation, forfeiture of funds and, where necessary, legal action:

• Operating games using automated bots, scripts or software
• Creating multiple accounts to obtain bonus benefits
• Using the platform for money laundering or illegal financial transactions
• Intentionally colluding with other users during play (Collusion)
• Attempting to manipulate the platform's system or game software
• Operating an account under a false identity or using another person's information
• Making deposits using third-party funds
• Harassing or behaving disrespectfully toward other users
• Attempting to obtain funds through chargebacks or payment disputes

If suspicious activity is detected, 9i999 reserves the right to temporarily suspend any account until an investigation is completed.

8. Responsible Gaming

9i999 believes in responsible gaming and is committed to protecting our members. We provide the following features:

• Deposit Limits: You can set daily, weekly or monthly deposit limits.
• Gaming Break: You can request that your account be temporarily closed for a set period.
• Self-Exclusion: You may apply for long-term self-exclusion.
• Reality Check: You will receive reminders about your session time and spending at set intervals.

Gaming is always for entertainment — never as a solution to financial problems. If you notice signs of addiction, contact our support team or read our Responsible Gaming page.

9. Intellectual Property

All content on the 9i999 platform — logos, trademarks, designs, graphics, software, databases, code and text — is the property of 9i999 or its licensors and is protected by applicable intellectual property laws.

Reproducing, distributing, modifying, displaying or using any content from the platform for commercial purposes without our explicit written permission is strictly prohibited. You may use the platform solely for personal and non-commercial purposes.

Game software and content are supplied by third-party game providers and are protected by their respective intellectual property rights.

10. Limitation of Liability

9i999 provides services on an "As-Is" basis. We strive to ensure uninterrupted service on the platform, however 9i999 will not be liable in the following circumstances:

• Loss caused by technical errors, network outages or server downtime
• Issues arising from faults in third-party game software
• Loss caused by your own negligence regarding account security
• Loss of a game session due to internet disconnection
• Service changes resulting from legal amendments or regulatory directives
• Unforeseen circumstances (Force Majeure) beyond our control

In any circumstance, 9i999's maximum liability will be limited to the total amount you deposited in the last 30 days.

11. Account Closure and Suspension

Account closure by 9i999:

9i999 may close or suspend your account without prior notice for any of the following reasons:

• Violation of any provision of these Terms
• Providing false information or identity fraud
• Evidence of bonus abuse or manipulation
• Suspicion of money laundering or fraudulent activity
• Instructions from law enforcement agencies
• Extended inactivity

Account closure by user:

You can request to close your account at any time by contacting our support team. Any valid balance may be withdrawn before the account is closed, however any pending bonus wagering will be cancelled.

12. Changes to Terms

9i999 reserves the right to update these terms at any time. For important changes, we will provide at least 7 days' notice. Methods of providing notice:

• Sending a message to the registered email
• Displaying a public notification on the platform
• A popup notice at the time of login

Continuing to use the platform after changes have been made will be considered as acceptance of the new terms. If you do not agree with the new terms, please request to close your account.

13. Applicable Law

Applicable law will be followed in the interpretation and enforcement of these terms. Any dispute between 9i999 and a user will be resolved through negotiation.

If resolution through negotiation is not possible, both parties may resolve the dispute through mediation by mutual agreement. In case of a dispute, the user should first contact our support — most matters can be resolved quickly.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain in full effect.

14. Contact

If you have any questions or concerns about these terms, please contact us:

Our support team is by your side seven days a week, twenty-four hours a day. Follow all our rules for a safe and enjoyable gaming experience with 9i999.