Your Privacy Is Our Priority

9i999 ("we", "us", or "the platform") operates a trusted online gaming and entertainment service for players in Bangladesh. This privacy policy ("policy") explains what personal information we collect about you when you use the website at https://9i999.cam ("site"), how that information is used, who it is shared with, and what your rights are.

By accessing this site or completing registration, you are considered to have fully accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our site.

This policy may change from time to time. Before any significant changes take effect, we will endeavour to notify you by email or by displaying a notice on the site. The "Last Updated" date shown at the top of the policy always indicates the current version.

We collect the following types of information to create your account, process payments, and operate our services on the 9i999 platform:

a) Information You Provide Directly

• Full name, email address, and date of birth
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Residential address and postal code
• Payment method details — bKash, Nagad, Rocket, or bank account number (secured in accordance with PCI-DSS standards)

b) Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Site access time, page views, and session duration
• Information collected via cookies and similar tracking technologies
• Gaming activity history — records of bets, winnings, and transactions

c) Information Received from Third Parties

• Transaction confirmation information from payment gateway providers
• Verification results from identity verification agencies
• Information received from responsible gaming self-exclusion lists

We use your personal information only for specific, clear, and lawful purposes. Information collected at 9i999 is used for the following:

• Account management: Registration, login verification, and ensuring account security
• Payment processing: Completing deposit and withdrawal requests quickly and securely
• KYC verification: Confirming identity and preventing money laundering
• Service improvement: Analysing user experience to improve the platform
• Customer support: Resolving issues through live chat and email assistance
• Promotional communications: Informing you about bonuses and offers, subject to your consent
• Responsible gaming: Identifying excessive gaming patterns and providing support where needed
• Legal compliance: Retaining information necessary to comply with applicable laws and regulations
• Fraud prevention: Detecting suspicious activity and protecting platform security

9i999 uses cookies and similar technologies to keep the site running smoothly. Cookies are small text files stored in your browser that help our site recognise you on your next visit.

Cookies we use:

• Essential cookies: For login sessions, security tokens, and core site functionality — these cannot be disabled
• Preference cookies: To save your language preferences and site settings
• Analytics cookies: To understand user behaviour — which pages are visited most and where time is spent
• Security cookies: To detect fraud and monitor logins from multiple devices

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may cause some site features to not work properly.

9i999 may share your personal information with the following parties in limited circumstances:

a) Trusted Service Providers

With contracted third parties for payment processing (bKash, Nagad, Rocket, and bank partners), identity verification, and technical infrastructure management. These parties may only process data according to our instructions and may not use it for their own purposes.

b) Legal Obligations

We may be legally required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such circumstances we will provide only the minimum information necessary.

c) Security and Fraud Prevention

Information necessary to protect platform security, prevent fraud, or investigate unlawful activity may be shared with relevant authorities.

9i999 has implemented internationally recognised technical and organisational measures to ensure the security of your personal information:

• SSL encryption: All data transmitted on the site is protected by 256-bit SSL/TLS encryption
• Password hashing: Your password is never stored directly — only an encrypted hash is kept
• Two-factor authentication: Two-step verification is available for additional protection
• Server security: Firewalls, intrusion detection systems, and regular security audits
• Access controls: Only authorised staff can access specific data
• Data backup: Information is retained through secure, encrypted backups

No method on the internet is 100% secure. We therefore ask you to keep your account password safe, not to share it with anyone, and to contact us immediately if you notice any suspicious activity.

We retain your personal information only for as long as necessary. Retention periods are determined based on the following considerations:

• Active accounts: All information is retained for as long as the account remains active
• Closed accounts: After an account is closed, necessary documents are retained for at least 5 years due to legal obligations
• Transaction records: Information relating to financial transactions is retained for a minimum of 7 years
• Marketing data: Deleted as soon as you withdraw your consent

Once the defined period has passed, your information is securely deleted or anonymised so that no identity can be traced.

As a user of the 9i999 platform, you have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to have incorrect or incomplete information corrected
• Right to erasure: The right to request deletion of your information in certain circumstances (after legal obligations have been fulfilled)
• Right to restrict processing: The right to request that use of your information be limited for specific purposes
• Right to data portability: The right to receive your information in a structured, easily readable format
• Right to object: The right to object to the processing of your information for marketing or profiling purposes
• Right to withdraw consent: The right to withdraw consent at any time — however, processing carried out before withdrawal remains lawful

To exercise any of these rights, please contact us by email. We will endeavour to respond to your request within 30 working days.

9i999 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If a user registers by providing a false age and this is subsequently proven, the account will be suspended immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Our platform operates in integration with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers have their own privacy policies and information about your use within their services may be processed in accordance with their own policies.

Payment service providers — bKash, Nagad, Rocket, and bank partners — also have their own privacy policies. You are advised to read their policies before using their services.

9i999 reserves the right to update this privacy policy from time to time. Changes will be communicated as follows:

• A prominent notice will be displayed on the site
• Registered users will be notified by email (for significant changes)
• The "Last Updated" date at the top of the policy will change

Continued use of the site after changes are made will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:

• Email: [email protected]
• Live chat: 24/7 support available through the site

We will process your request as quickly as possible and will always be happy to help resolve any issue. Your privacy is our highest priority.